FAQs

What size is the grass and tray?

Our regular size grass and tray is 24”x 24”. It is the perfect size to accommodate dogs up to 25 pounds. Our XL version is 48" x 24" that can accommodate medium sized to very large breeds. Need a custom tray made? Please call us to see if we can accommodate.

How will Urban Dog Solutions benefit me and my dog?

Urban City residents are very caring of their dog companions. At any given time you can find hundreds of dogs being walked the various neighborhoods of downtown. However, often times there are situations when owners need a quick and convenient option to allow their dogs to use the potty and your living situation doesn’t offer a grassy backyard right outside your door. Urban Dog Solutions provides a clean, easy and affordable option for you and your dog with our real grass weekly delivery.

What type of grass is it?

Urban Dog Solutions has a partnership with a local sod farm that provides us high quality Fescue grass that dense and lush made specifically for Urban Dog Solutions which dogs really enjoy.

Do I need to care for the grass in anyway? Nope! Urban Dog Solutions makes it easy so that you don’t need to do a thing! You may consider misting the real grass pee patch with water to lengthen its life span on patios where it is in direct sunlight. We highly recommend to not water the grass. Our unique product is designed to naturally absorb liquids and reduce odor.
You will receive instructions on how to put your real grass pee patch and how dispose of it in minutes!

What do I need to do to train my dog “to go” on the grass?

Unlike our competitors that use artificial turf or utilize small trays, Urban Dog Solutions provides a real grass patch that your dog will naturally be drawn to. It won’t take much effort on your part.

If you pet is not understanding they can go on the real grass pee patch, we recommend putting their leash on them and walking them onto the patch.

Where is the Urban Dog Solutions available?

We are proudly shipping Nationwide.

When can I expect my first delivery?

Shipping days are Tuesday's and Thursday's each week. Orders must be placed no later than the Friday before delivery week.

Does the weather affect my delivery?

It depends. Our sod farm typically does not harvest grass when it rains. Therefore, deliveries may be postponed if it rains a day or two before your scheduled delivery, and/or offer an alternative delivery date.

Do I have to be home for the delivery?

You do not have to be home. Your real grass pee patch will be delivered by UPS at your front door or concierge.

When will I be billed? What is your cancellation/refund policy?

You will be charged for one time purchases at checkout. Reoccurring deliveries will be charged on a weekly basis. We do not provide refunds for trays or grass that has already been shipped. You may cancel at any time, no contracts, no hassle.

Any unanswered questions?

Feel free to call or email us at 619-796-DOGS (3647) or info@urbandogsolutions.com